Refund policy
Return & Refund Policy
Because our products are custom-made to order, all sales are final. We do not accept returns, refunds, or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
Please review the sizing charts provided on our product pages carefully before finalizing your order.
Damaged or Defective Items
If your item arrives damaged, defective, or with a manufacturing error, we will gladly arrange a free replacement or issue a full refund.
If your item arrives damaged, defective, or with a manufacturing error, we will gladly arrange a free replacement or issue a full refund.
To request a replacement or refund for a damaged item, please follow these steps:
- Contact our support team via email at chromethreads@gmail.com within 30 days of product delivery.
- Provide your order number and full name.
- Attach a clear photo showing the damage or printing defect, along with a photo of the QR code printed on the shipping label (if available).
Once we verify the issue with our printing partner, we will process your replacement or refund immediately. You do not need to ship the damaged item back to us.
Important Note
Please do not mail any items back to us or to the address printed on your shipping package. Any unauthorized returns sent to the manufacturing facility cannot be processed, tracked, or refunded.
Please do not mail any items back to us or to the address printed on your shipping package. Any unauthorized returns sent to the manufacturing facility cannot be processed, tracked, or refunded.